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(719) 375-0771 info@pubdogcolorado.com

Return Policy

For merchandise purchased in-store: we will accept return requests for items that are unused, unwashed and clean. The product(s) must be in the same condition it was received.

If you wish to return your item, we must receive your written request via email within 30 days of the date you received your item.

We do not accept returns for gift cards.

For merchandise purched in our online merch store: all returns are handled through our third party vendor. You can contact them via this form or read their buyer’s FAQ page here

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 30 days of receiving your product to begin the process.

Return Shipping

You are responsible for paying for the return shipping costs.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded or exchanged.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.

Contact

2207 Bott Ave.
Colorado Springs 80904

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Careers

Privacy Notice

Terms & Conditions

Return Policy

Accessibility Statement

Pub Dog paw print logo

Contact

2207 Bott Ave.
Colorado Springs 80904

Links

Careers

Privacy Notice

Terms & Conditions

Return Policy

Accessibility Statement